The Seeker

This poem is inspired by Richard Feynman – greatest Physicist of all time, the one who opened my eyes to the marvels of the world through deliberate questioning and creative understanding.

The Seeker – Ode to the greatest thinker and teacher of all time.

Through the murals of time
I seek the truth
From the bested verses
of the Geniuses of the world
I ask for solace
of this unjustifiable thirst 
to understand
the world around us
While it is too easy
to pretend
But the name is not knowing
as the headline is not the story
When the unknowns clamour
the curiosity restores serenity
as the seeker surrenders
to the magic of nature 
Thank you Richard Feynman for opening the doors of wisdom and teaching me the most important lesson in my life!
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Book Summary: Ogilvy on Advertising

This is the Holy Bible of Advertising. You would think a book that was written in 1985 have no significance in this social world. But the fact is, every single person who works in an advertising industry start out with this book. Hence the name.

This book has loads to offer for anyone who is thinking of writing content.

I have summarized my learning from the book below. Or You can download it here.

Research

  • Product
  • Customers
  • What your competitors are advertising

Position

Dove – for women with dry skin vs for men with dirty hands

Brand Image

  • Personality – name, packaging, style of advertising, nature of product,
  • Consistently project the same image
  • People buy the Image

BIG IDEA

  • Unless the advertising consist of big ideas, it will pass like ship in the night
  • Comes form unconscious – it has to be well informed else it will be irrellevant
  • “Humility in the presence of a good idea” Albert Lasker
  • Horribiliy difficult to recognize a good idea.
    • Did it make me gasp when I first saw it?
    • Do I wish I had thought of it myself?
    • Is it unique?
    • Does it fit the Strategy to perfection?
    • Could it be used for 30 years?

Make the product the hero

  • There are no dull products only dull writers.
  • Positively Good – You don’t have to convince your customers that your product is superior to competitors, but positively good.
    • What is good about your product – clearer, more honest , more informative job of saying it

Repeat your winners – repeat until it stops selling

  • You aren’t advertising to a standard army but to a moving parade (new prospect who fit in to the image you propose)
  • Run it at regular intervals – repeat till the research shows its worn out

Word of mouth

Campaigns enter culture

Tag line (just do it yaar), Darke aage jeet hai

Research & Analyze

Copy writer who knows his factors (the triggers which make people read advertisements) can reach many more readers than the one who doesn’t

Direct response – Advertisement contributing to sales (time,#buying)

  • Style vs what sells what is important
  • If doesn’t sell it isn’t creative

Creativity Relevance

  • Advertising reflects more of society than influence them
  • Long time for women to advertise smoking (social influence)
  • More explicit sex on novels not in ads

Copywriters:

  • Sense of humor
  • Curiosity for products
  • Hard work
  • Intersting post & tv campaings
  • Think visually

Crown Prince

  • Power of analysis
  • Imagination
  • Sense of reality
  • Helicopter quality (birds eye view)
  • Headlines:
  • Containing news – sure-fire. (announcement of a product, improvment, new version)
  • Donot put in in the background. Let it stand out and cry out loud.
  • Include brand name in the headline (80% wont know what product/company it is other wise)
  • Specifics (asthma..women..children) work more than generics
  • If you put it in quotes it increases recall by 28%
  • READ: Tested Advertising Methods – John Caples

Illustrations:

  • Subject of the illustration is all important (even a great photo won’t help you there)
  • Catches Readers Curiosity – invokes them to ask – “What goes on here”
  • If you don’t have the story tell make your package the subject of your illustration
  • End-result campaign (before, after)
  • Photographs > Drawings (not cartoons)
  • Use of characters known to consumers boosts recalls
  • Simple – one person in the focus. Crowd does attract people
  • Human face bigger than life size – BIG NO
  • Historical Subject – a big no
  • The subjects that interest you need not interest the readers
  • Babies, animals, sex – interest readers
  • People are interested in the pictures of their own sex.
  • 4 colors > black & white
  • Cooked > raw
  • When A client moans and sighs, Make his logo twice the size, If he still should prove refractory, show a picture of his factory, Only in the gravest cases, should you show the client’s faces
  • Headlines below are read more than headlines above

Copy first, do your own thing later

Posters

  • Promise not only in words but also in pictures
  • Largest possible type
  • Brand visible from long distance
  • Strong and pure colors
  • No more than 3 elements in your design

Typography

Good typography helps people read your copy

TV Commercials

  • Humor
  • Testimonials
  • Slice of life
  • Problem solution
  • Talking heads
  • Characters
  • Reason why
  • News
  • Emotion
  • Not so good:
    • Celebrity testimonials
    • Cartoons
    • Music vignetts
  • Better programs lesser chance of getting people to sign up

Tips for a great TV commercial

  • Brand Identification (Use the name within in first 10 secs) – Play games with it – spell it, flash it,
  • Show the package
  • Food in motion
  • Close ups – product hero of the commercial
  • Visual surprise – open with fire
  • When you have nothing to say sing it.
  • Sound effects – music not very much but sizzling noise of the frying pan- etc creates impact
  • Voice over < Talk on camera
  • Supers – type while you voice over
  • Avoid visual banality – show something the audience hasn’t seen before
  • Change of scene (less #)
  • Mnemonics Show the product in use
  • Everything is possible on TV
  • Make it crystal clear – most of the commercials are misunderstood
  • The grand scandal – TV commercial costs > program cost – so lesser the better

Radio

  • Identify the brand early in the commercial
  • Identify often
  • Promise a benefit early in the commercial
  • Repeat often

B2B Advertising

  • Advertise specifics – $ saved,%, Time etc
  • Testimonials
  • Demonstrations
  • Information – around product and role it plays to the customer
  • Layouts – Simple + editorial like pages → more readers
  • Headlines – 5 times readership as body content
  • Promise a benefit, deliver a news, quote a customer, tell a story,recognize a problem
  • Body copy – 10% of people read it.. they are mostly your prospects.
  • >350 words attracts more people to read it
  • Captions

Stimulate Inquiries

  • Toll free #
  • Close body copy with an offer

Analyze inquiries

  • Survey a sample – do they intend to buy or do they need information
  • Follow up with sales people
  • Inquiries to media (conversion from every media)

Advertisement to top managment

  • Avoid specifics
  • They are interested in cost savings only

Direct mail

  • Success = long mails
  • Invite people to order without going to store
  • Good photograph sells more if not use drawings
  • Testimonials increase credibility →sales
  • Coupons – mini ads (has photo)
  • To avoid keeping your mail for later:
  • Limited supply
  • Limited edition
  • Last time at this price
  • Special price for promptness
  • Identify the media competitors particularly in large
  • Media → sales more (repeat)

Discounts, Sales and Volumes – Don’t let these numbers fool you!

It’s the time of the year you shop for the next one year. Yes, Diwali is just around the corner!

With Flipkart, Amazon and Snapdeal leading the online scene, it’s raining festival offers all around!

(Side note: Look beyond these e-commerce giants you might find what you are looking for at a cheaper price!)

The background story

(Skip it if you already know)

If you call the e-commerce game in India as a battle between David and Goliath, Amazon would be the Goliath and Flipkart the David. They have been at each other for quite a long time. When Flipkart started Big Billion Sale in 2014, Amazon came up with Great Indian Festival.  And every (not only, but especially) Diwali season, they have been eating off each other’s plate. It all started because, they wanted to get people online to shop. In 2015, Flipkart even tried to get people on mobile to shop. And this time around they wanted people to make big purchases online* by promoting home electronics.

Let’s get to Now.

Despite their efforts to get people to shop online,

Right now just 1% of Indian retail is online, compared with 10% in China. (Source: Live Mint).

So, yes there is a room for a lot more players and many such sales.

Fundamentally what e-commerce companies are trying to do is change customer behavior and all of us know it is not an easy thing to do (if you don’t try changing your own habits!). By offering deep discounts, the e-commerce sites are triggering(discounts) a behavior(buy online) but if the trigger is needed every time to observe the behavior are the efforts even worth? And this bring us to,

Elephant in the room

bigsale

 

So, who is paying for it?

As a consumer you are not. The sellers may be, but not much. The reason I say not much is because, some sellers might markdown if the volumes are high. Then who has to?

E-Commerce Companies (Duh!)

Surely, they cannot do that with the Venture  Capital. I mean how long before VCs realize that their cash is burning their own pockets?

So how do they do it?

Building the ecosystem

Throwing such a big discount party takes quite a lot of effort. As a consumer you might be aware of ads popping up everywhere. Surely, there are invisible anchors that support the great purchase tsunami . I mean, we are looking at a temporary surge(quite huge) in volumes of traffic, transactions, deliveries and customer support calls. So, each of these big giants have to ensure that they have the proper ecosystem to support such huge numbers.

If we were to scratch the surface, we would be talking about:

  1. Data centers – to support the traffic and the applications
  2. Supply Chain – to make the products available on time to the customers at the lowest cost ie. have partnership with the sellers, warehousing and delivery
  3. Payment System – to ensure trust and easy of transaction
  4. People – to support systems for whole 24 hrs for 5 days

Both Flipkart and Amazon learned their lessons about having data centers (the website crash in 2014), partnership with sellers and false pricing. But more importantly, getting people online doesn’t mean getting people to their website. (Hence, the eating off each other’s plate analogy.) So the real story?

Let’s get to numbers.

(But not the ones you hear in the news.)

Over 70% Discounts. Over 1.5 million units sold. Rs. 1400 Cr in one day.

Sounds familiar?

Such fleeting numbers indicate very less about the value of the business. I mean with the big marketing budget you might expect a big number such as these. But it really doesn’t talk about the impact. Impact in terms of new customers, revenue (or loss) per customer and many more.

In order to understand the value we need to try and look at it from different perspectives:

  1. Consumer – I care about discounts and sub-consciously care about units sold (behaviorist calls it confirmation bias – everyone’s buying it).
  2. E-commerce – Never seen such huge numbers in my life! I am doing awesome! (That’s what I will tell the media, but secretly how far are we down on our cash flow?)
  3. Venture Capitalist – I worry about discounts but give me more data!!

That’s right. No VC would take any of these numbers to the face value because they do not give the whole picture.

Every campaign has a goal:

“What we want to do during Big Billion Days is provide incredible NPS (net promoter score) experience—one of the things we’re trying to do without increasing costs dramatically is how to keep the NPS incredibly high during the event. I primarily view this event not for revenue, but for customer experience,” said Ananth Narayanan, CEO of Myntra. (Source: Live Mint)

NPS is a very good measure. But that is not all. Especially if you were to look at campaigns at this scale. Here are a few metrics that will help us understand the impact of such sales better:

  1. Customer Interest – # of searches
  2. Customer Experience – NPS
  3. Customer Engagement – Time taken for purchase decision
  4. Customer Adoption – # of New Users, Average Value of Purchases (are they buying costlier products online)
  5. Customer Loyalty – Retention Rate, Repeat purchases.
interestovertime
Relative Interest ie a value of 50 means that the term is half as popular as others.

Though the above is not a comprehensive list, but it touches most of the aspects of a successful campaign mapping the customer journey from interest to loyalty.

So, next time some one comes with a sweeping number of Rs X million sales you should probably not jump in to conclusions but ask for more data.

* You may argue, that they have been doing that all along, but if you notice keenly, it’s been more this time around with better success.

**A crude assumption to make a point.

Featured Image Source: MarketingLand

 

I write on every Monday and Thursday on topics such as life hacks, startups, strategies and books. Subscribe if these topics interest you. 🙂 

Chasing the dream but forgetting the gift

I have been chasing a dream for what it seems ever.I am nowhere close enough to achieving it. Nevertheless I do not have any doubts about it and therefore I hustle every single day.

The thing about chasing the dream is you tend to live in the future most of the time. It is almost like you are trying to catch something that doesn’t exist.

You tend get lost in the time continuum and forget your way back.

The way to a familiar path (past)  and what made you dream (gift).

The past here is your experience.

The gift here is everything that you took for granted.

For a moment set your dream aside, get to the ground and look around.

  • A place to live.
  • A bed to relax.
  • Water to drink.
  • Cloth to wear.
  • Food to eat.
  • People to love.
  • Internet to connect.
  • Mobile phone to entertain.

Do you know people who do not have all/most of these?

I do.

My parents didn’t have many of these when they were growing up.

I come from a typical middle class Indian family. My brother and I were fed at the expense of my parents.(I didn’t know until recently when my mother shared her stories) We were brought up with all of the above because my parents dreamed to raise their children who were well provided and didn’t want their children to suffer from hunger, thirst or cold.

The irony here is:

I am chasing a dream forgetting that I am a part of someone else’s (my parents).

And the only reason I have my dream is because I never ever had to dream about making both the ends meet. Or putting a roof over my head. I am well provided.

My point here being:

It is very easy to get lost in your dream world and forget the sources that provide a friendly atmosphere to enable such dreams to become a reality. 

Spend a few moments today to be grateful for people and situation that let you dream. 

 

 

Next post is on the about Flipkart, amazon and Snapdeal. I have been working on it for the past few days and I cannot wait for your thoughts. But it will have to wait till Thursday.

 

I write on every Monday and Thursday on topics such as life hacks, startups, strategies and books. Subscribe if these topics interests you. 🙂